Shipping
Free U.S. shipping on every order — no minimum. All Universal Jewels orders ship free from the United States. Most orders ship within 1-2 business days (Monday through Friday, US Central time). You will receive a tracking number by email as soon as your package leaves.
If your order is time-sensitive (birthday, anniversary, holiday), please let us know at orders@universaljewelsinc.com and we will prioritize it.
Returns and Exchanges
We offer 30-day returns on all standard Universal Jewels items, and return shipping is on us. If your piece does not work out, we will make it right.
How to return an item:
- Email returns@universaljewelsinc.com within 30 days of receiving your order with your order number.
- We will email you a prepaid return shipping label within 1 business day.
- Pack the item securely in its original packaging and drop it at any USPS location.
- We will process your refund within 3-5 business days of receiving the return.
What we cannot accept back
For hygiene and safety reasons, we cannot accept returns on:
- Body jewelry (belly rings, nose rings, ear-piercing studs) once the seal has been broken
- Custom engraved pieces — these are personalized and cannot be resold
- Items damaged through wear, alteration, or improper care
Lost packages
Every Universal Jewels order ships with tracking. If your package shows as delivered but you did not receive it, please email support@universaljewelsinc.com within 7 days and we will work with the carrier to resolve it.
Damaged on arrival
Open your package promptly. If anything arrived damaged, email support@universaljewelsinc.com with a photo within 48 hours and we will replace or refund it right away.
Questions
For anything we have not covered, email info@universaljewelsinc.com. We answer every email personally and typically respond within 1 business day.
Universal Jewels — family-owned since 2014. Ships from the United States.