Get in Touch

Universal Jewels has been family-owned and operated since 2014. We have served more than 34,562 customers across our store, Etsy, eBay, Amazon, TikTok Shop, and Pinterest. Whether you have a question about an order, a return, sizing, engraving, or which Saint medal is right for your gift — we are here for you.

Email Us

General questions: info@universaljewelsinc.com

Order status: orders@universaljewelsinc.com

Returns and exchanges: returns@universaljewelsinc.com

Website or technical help: support@universaljewelsinc.com

Please include your order number in the subject line so we can help you faster. We answer every email personally — no chatbots, no scripts — and typically respond within one business day.

Hours

We ship Monday through Friday, US Central time. Orders placed before 1 PM CT typically ship the same day; orders placed after 1 PM or on weekends ship the next business day.

Returns and Exchanges

See our Shipping & Returns page for the full policy. 30-day returns on standard items. Email returns@universaljewelsinc.com with your order number to start a return.

Ring Sizing Help

Not sure of your ring size? Email info@universaljewelsinc.com and we will mail you a free paper ring sizer.

Custom Orders and Wholesale

Looking for something we do not have listed, a personalized engraving, or a larger volume order? Email info@universaljewelsinc.com with details and we will work with you.

Where we ship from

All Universal Jewels orders ship from the United States. 30-day returns. Family-owned since 2014.